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Showing posts with the label trip advisor

Hotel Impossible and Trip Advisor

Sheila and I have become huge fans of The Travel Channel's "Hotel Impossible". The show helps hoteliers in need who can't seem to grasp why they are losing business. In many cases, what many of these hotel owners and managers think is "acceptable" is absurd and that is the reason they are failing. What is worse is that I think most travelers could be better managers than many of these featured hoteliers. This makes for some interesting shows. The host of the show, Anthony Melchiorri, is an interesting guy and highly qualified to host this show or manage any hotel or resort in the world. His resume is quite impressive and his management style, vocabulary and behavior resembles my own. He knows when to get angry, he knows when to raise his voice and he knows when to back off, listen and be a bit more 'soft' when necessary.  His resume includes glowing reviews of his work and successes at The Plaza, DoubleTree Times Square, Lucerne Hotel and the histo

For Those Who Use Trip Advisor...

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For those of you who visit TripAdvisor before booking hotels and such (as I do), I felt I should point out something I recently noticed which affects the overall ratings of any hotel listed/reviewed in TripAdvisor. Let me preface all of this by saying that I think TripAdvisor is just awesome!  It is the best tool for any traveler.   We recently stayed at La Quinta Inn in Springfield, Massachusetts.  Overall, our stay was "fair" but there were enough problems to warrant looking elsewhere for rooms for our next visit to the area.  While I was reviewing the reviews for La Quinta in TripAdvisor to see if maybe I missed something when choosing this hotel, I noticed that many of the good reviews for La Quinta were rather short and each seemed to be the same length as the other.  Each of these "5 Star" reviews were around 50 words. Hmmm... that prompted me to look more closely... At the bottom of each of these short "5 Star" reviews is a line that states