Dead Modem

Sometime during brunch yesterday, we realized we had no internet and, unfortunately, it was a Sunday.  It seems like things requiring a service technician always go down on a weekend.  I rebooted the modem about eight times...  the lights on the modem consistently stopped before the modem booted up...  sometimes none of the lights illuminated.  It was clear that this modem was toast.

Sheila got online using her cellphone to request service from Comcast.  She was able to notate that our problem was with the modem.  Shockingly, they indicated that we would see a service technician by mid-afternoon.  That was welcomed news!

The service technician arrived within a couple of hours.  It was an easy fix...  just swap out the old non-functional modem for a new one...  boot it up...  and done.  It couldn't have been an easier service call.

Best yet, our internet speed is now faster than it has ever been.  Our internet speed is now triple the speed it was with the old modem!  That made the couple of hours without internet service very worthwhile.  

Finally, a service call story that is a good news story.