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Showing posts with the label uncaring customer service

A New Comcast Xfinity Router

A couple of weeks ago, Comcast offered us an upgrade to our router for free. I knew our router was getting old and I knew that we occasionally have problems needing reboots and removing the battery (which is difficult to get at) so a free upgrade seemed like a 'no-brainer'. When we got our free upgrade to Xfinity a year or two ago, I thought it was odd that the Xfinity package didn't arrive with a new modem but everything seemed to work just fine so I forgot about having an older modem. Sheila ordered this free modem upgarde and the package arrived yesterday... in a massive box... I left it, unopened, on the living room floor until after my usual afternoon nap. When Sheila arrived home from work, I opened the box... this new Xfinity router was absolutely HUGE! It was larger than our BlueRay DVD player! This router was so deep, that it barely fit on our entertainment center shelves. I would need to lay it down flat and bend all the cords plugged into the back of it in